Only Vans Moving & Storage

Just Don't.... Don't hire this company if you value you your mental health, family belongings or a penny of your money. First contact was with "Mark" who is an EXCELLENT liar(I mean, salesman) He told me his company has a spotless record, spoke of the all the successful cross-country movers. Gave me a $5700 estimate to move from KC, MO to just outside Philly, PA. Told me I needed to book my move with an immediate $2300 online certified check payment. He then passed me off to "Cameron", another excellent liar/salesman. "Cameron" asked for a final estimate of moving inventory, while neglecting to tell me he was feloniously processing another $3000+ payment, based on additional inventory. Cameron also started peppering the conversation with "You have the same name as my dead sister" "My mom is dead; your voice reminds me of hers" in an effort to win my trust. Blah, blah, blah... Not sure if they were lies, but regardless, not a necessary part of a business conversation, unless you are trying to hide the fact that you are completely unethical in business practices and play on people's sympathies. Then, Only Vans sold the contract (they are BROKERS, NOT MOVERS!!) to another, equally disreputable company. After that company showed up on move date with a request for another $7000 to even load the truck, I refused to proceed with the move. That is when "Jeff Fisher" (allegedly, the owner) got on the phone, telling me I was getting an excellent deal, and to be grateful. Finally negotiated it down to a more reasonable cost, but it didn't matter on their end. They already got their $6000+ in previous payments without moving a single item. By far, this was the WORST FINANCIAL DECISION I have ever made. And Only Vans also fails to tell you the contract you sign with them becomes void as soon as you sign the contract with the companies, they sell your "move" to. Seriously, learn from my mistake and DO NOT USE ONLY VANS!! You will have a better luck (and a higher probability of a successful move) hiring random strangers off Craigslist to drive a U-Haul cross country for your move. Just awful.....

Move size: 3 Bedroom Home Service cost: $11000

Only vans moving and storage made my move from New York to Florida a hassle free experience. I’ve moved many times with other companies but never experienced such professionalism. From the gentleman Neil who reached out and called me to book my last minute move, to the truck driver that loaded my furniture and other items onto the truck. I also saved about $2,500 compared to what other companies wanted for the my move being it was a very last minute move I had to get out fast and Only vans made it happen at a more then reasonable price. I will most definitelyRecommend using this company to my friends and family and I know that if I have to move in the future I’ll never have to quote shop again because Only vans moving and Storage was a phenomenal experience price wise and time wise. Thank you Neil and the rest of employees over at Only vans.

Move size: 2 Bedroom Home Service cost: $2650

I have never written a negative review in my life - this company is awful. They low-balled us on the estimate, took a non-refundable deposit (they charged $1,850 for the estimate and BOL - they're a broker, not the actual moving company), then the actual bill was almost double the estimate. Our initial inventory perfectly matched what was moved so we did not underestimate. Once they got our money, we never heard from them again. They said it was a flat fee of $15 to have a mirror packed regardless of size - it was actually $300. They said it was $75 if the distance from the truck was more than 100 feet from the door during delivery - we were forced to pay $400 for a "shuttle." Do NOT use this company.

Move size: 3 Bedroom Home Service cost: $8000

Recently I made a move from Texas to Ohio and was given a “discount” only to find out the refused my inventory without me noticing. I tried to contact the company several times as soon as the agreement was signed to state there was an error in the inventory. We were not contacted until two days prior to the move which locked us into the moving agreement unless we wanted to forfeit our deposit.

I had already moved home and had to fly back to Texas to meet the mover that bid on my job since Only Vans is a broker not the moving company. I waiting four days past the moving pick up date for them to come obtain my items. When the drivers arrived they tried to raise my cost by 800 dollars after Cameron from Only Vans raised my initial estimate by 1500 dollars over 100% of the initial estimate. Now how could it raise that much unless you’re trying to rip people off?

The moving company that was hired to do my move came with two gentleman. One was strung out on something and dropping my belongings all over the ground. The other gentleman was trying to charge me for more items on my inventory even though it was less that initially written. They have picked up my belongings on 12/25, yes Christmas and still have not arrived 14 days later.

DO NOT HIRE THIS COMPANY, better believe once my stuff is delivered I will be taking this company to court! What a nightmare!

Move size: 1 Bedroom Home Service cost: $2600

I cannot begin to express how truly remarkable my experience was with Only Vans Moving and Storage. From the moment I reached out to them until the final box was unpacked, their level of professionalism and attention to detail was outstanding. Every step of the way, they displayed a genuine care for my belongings, ensuring that everything was handled with the utmost care and arrived at my new home in pristine condition. The team's expertise and efficiency made the entire moving process smooth and stress-free. I cannot recommend Only Vans Moving and Storage highly enough. They truly go above and beyond to provide exceptional service, and I will definitely be using them for any future moves.

Move size: 4+ Bedroom Home Service cost: $1200

I use this moving company for my move from Ohio to California, I was quoted for several different companies and Only Vans Moving and Storage was the only one to keep all their promises to me and save me thousand dollars. Major moving companies quoted me for way more $ for the move I did a videocall with them and all my inventory was accurate and thorough. I will recommend this company to family and friends, since they are a family own business. I wish this company to continue to serve a lot of people the same way they did for me. Thank you again for the outstanding service and price.

Move size: 2 Bedroom Home Service cost: $6500

The rep from the company (Ryan Clark) told us that they are a family owned business and have their own fleet. Since we were in a bit of a haste to move our stuff we believed him and went ahead with the contract. At no point during the call Ryan told us that they are a broker. Also, they told us that we will get a call 3 days before the move and we can update our stuff to be moved in the inventory list. We reached out to them and talked to someone to update our inventory but it was not updated (during the final moving). The actual moving company told us that they cannot move our stuff since our inventory was more than we thought. We had to pay them extra money to get our stuff moved. During this time we tried to reach Ryan and found that he had blocked our numbers.

In my experience this is one of the worst customer service I have ever worked with. The only point I can give the company is how they can cheat and lie to their customers to earn people's hard earned money. At they will willingly use God's name to lie and say that they are god fearing. Also the company lies about the reviews on their website as they do not have a google business page to leave reviews.

Move size: Studio Service cost: $2200

Got a call from Alex at Only Vans when we submitted our information for a move. I told him the absolute latest we needed our items was 12/28. He assured me that as long as our things were picked up by 12/23-12/24, we’d have them by then. I have never moved before, and never utilized a moving company, so I believed him.

It is now January 4. We still do not have our things. The people at Only Vans have said we’re still responsible for the remaining balance even though they haven’t held up to the verbal agreement that their sales associate made. The company that they’re actually using has said they’re not sure when our things are coming. And no one is willing to provide any form of discount or reimbursement for the money we’ve had to fork out because we needed a place to sleep.

Don’t use them. They’re dishonest, rude, and they refuse to admit when their employees make mistakes.

Move size: 1 Bedroom Home Service cost: $1849

I had rented a moving van and was contacted by only vans moving and storage and they were able to beat the price for moving assistance so I went with them. I told them at the time my estimate may not be accurate as we were over a month from our move. They called me 5 days prior and trippled the estimate (I had called earlier to amend my estimate but they said they could not at that time). When they provided their price I told them I wanted to cancel but they told me they were keeping my $428.96.

Move size: 3 Bedroom Home Service cost: $1428